NCI Helps Telcos Get the Most out of Their Valuable Copper Access Loops

The Internet has changed all of the rules of the communications game – long gone are the placid days of plain old telephony services (POTS). For consumers and business users the Internet has opened up a goldmine of readily available information and value-added applications. Service providers of all stripes have moved quickly to respond to the associated increasing demand for more bandwidth at affordable price points. Telcos with copper loop-based access infrastructure in place around the world, such as ILECs, CLECs and PTTs, reaching both residential and commercial customers, have capitalized on this valuable asset to rollout various xDSL type of services to satisfy the need for high-speed broadband access connectivity. While they have been successful thus far, this has come at a high-operational cost, since the task of qualifying, testing and monitoring these copper loops to carry high-speed data traffic over various access distances has often proven to be an expensive undertaking involving numerous service personnel over extended time periods supported by multiple truck rolls. This situation has sometimes been exacerbated by errors and inconsistencies in telco loop inventory databases – where the condition and configuration of all of the access loops is not always represented and maintained accurately. Unfortunately, on many occasions this has led to frustrated service personnel and even more frustrated customers.

NCI Technologies’ integrated suite of copper loop metallic test access and remote test configuration management solutions enable telcos to significantly reduce the cost of testing, monitoring and qualifying their valuable last-mile connection to customers, when and where necessary, for service provisioning, service-quality assurance and outside plant maintenance. NCI, together with its solutions partners, is here to stand by the telcos’ side and lend them a hand to get the most out of their vast copper access loop investments in these interesting times of great change in the telecommunications services delivery ecosystem.


The ever-increasing speeds of xDSL service and the migration of Telco service portfolios to support a diverse mix of offerings, including high-definition IPTV, in addition to high-speed Internet access with either packet-based-multimedia services and VoIP or POTS telephony, are placing even more stringent requirements on access loop configuration, throughput capacity and transmission quality. This transformation allows telcos to boldly enter new markets towards becoming full-service providers delivering on the coveted triple-play promise as the worlds of voice, video and data communications converge over the Internet. Therefore, the need to dynamically qualify and monitor access loop quality is becoming paramount to improving service deployment velocity and accuracy.

Fortunately, NCI’s product portfolio provides a remotely manageable central office to end customer location, metallic test access solution to help speed up multi-service provisioning over broadband access infrastructure. NCI’s products also allow telcos to dramatically reduce the time to respond to customer complaints and concerns over service quality and availability. NCI’s product line is fully compatible with the relevant industry standards and can readily interoperate with commonly deployed test-heads and operations support systems to provide a comprehensive and dependable access loop testing solution for telcos. Such an enhanced service-provisioning capability together with a more responsive and agile telco service assurance framework will help to keep any telco’s most discerning customers satisfied and loyal.

In today’s hyper-competitive service provider landscape, mobile network operators and cable TV companies are encroaching deep into the telcos’ traditional domains. In this volatile environment, leveraging their substantial copper access loop assets to their fullest, to keep existing and prospective customers satisfied is a critical ingredient for the survival and success of telcos worldwide. Telcos can build on their key access link to residences and businesses by growing their evolving business lines and extending existing services towards productivity-enhancing and more enjoyable rich-multimedia offerings.
However, to successfully execute this strategy in a timely and profitable manner telcos need to be able to consistently ensure that their access connections can support and sustain the increasing amount service data these new and more-demanding services require.